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San Diego Ceiling Fan Store, Murrieta Ceiling Fan, Palm Springs Ceiling Fan, San Marcos Ceiling Fan, Rancho Mirage Ceiling Fan by FanDiego
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Terms and Conditions
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Fan Diego (FanDiego) Company Policy
Inspect Your Merchandise:
Upon receipt of your merchandise, please be sure to inspect
each package thoroughly for damage before accepting and signing for the
package. Defective merchandise will be replaced via the carrier of our choice
to destinations within the continental
Non-Defective Merchandise:
In those instances where no mistake has been made by FanDiego,
you must contact a FanDiego representative for a Return Goods Authorization. Return
requests must be made within 48 hours of receipt of goods. RGA's will be issued
at our discretion based upon the terms of the sale. Merchandise returned with a
FanDiego returned goods authorization will be accepted for credit less the shipping
and handling and a 30% restocking fee. All freight charges on returned goods
must be prepaid by the customer or the item will be refused by FanDiego. All
merchandise must be returned in its original condition- unused, undamaged and
unopened. If the item has been opened, used, installed, or damaged, no credit
will be issued.
Custom and Special Orders:
Due to the extensive selection of items offered, please allow four to six
weeks for delivery of all items that must be ordered from their respective
factories. Special orders may be canceled up to twenty-four hours after the
time of placement, after such time credit will be issued. To avoid delays,
please consult a FanDiego team member at the time of purchase to discuss product
availability. In the event of a delay, we will contact each customer by phone
or e-mail. All special orders are non-refundable and cannot be canceled.
Shipping Policy:
FanDiego can ship items worldwide and uses a number of carriers.
All orders are processed immediately upon receipt of order. Shipping time will
depend upon product availability and credit verification.
Import/Export
For orders heading outside the U.S., Exporting Services can be quite helpful
in expediting deliveries. FanDiego can, at our discretion, refer
Import/Export services; however, we cannot guarantee any results and FanDiego will
not be held responsible for any results.
Parts and Accessories
All electrical parts, switches, remotes and some electronic
accessories are non- refundable.
Warranties
The products shown on our site are offered with and covered
by full warranties from their respective manufacturer.
Defective merchandise
Defective Merchandise will be replaced or repaired by the
manufacturer of that product.
Custom and Special Orders:
Due to the extensive selection of items offered, please
allow four to six weeks for delivery of all items that must be ordered from their
respective factories. Special orders may be canceled up to twenty-four hours
after the time of placement, after such time credit will be issued. To avoid
delays, please consult a FanDiego team member at the time of purchase to discuss
product availability. In the event of a delay, we will contact each customer by
phone or e-mail. All special orders are non-refundable and cannot be canceled.
Defective Merchandise In the improbable event that you receive defective merchandise,
you must obtain a return goods authorization number from a FanDiego salesperson. The RGA
number must be visibly written on the address label. Returned merchandise must be
freight prepaid by the customer.
Items must be returned within 5 days of delivery. Upon an inspection by an
authorized service technician, we will, at our discretion, replace the product.
Defective merchandise will be replaced by the manufacturer and will be shipped
via the carrier of our choice to destinations within the continental only.
Items shipped outside the continental U.S. must be replaced by the
manufacturer. FanDiego is a retailer, not a manufacturer, and therefore cannot be
held responsible for defective merchandise. We will, however, make every effort
to replace defective merchandise in a speedy manner. In some cases, the
manufacturer will replace the items directly.
Cancellations
Cancellations will be subject to a 25% restocking fee.
Shipping and handling charges are never refundable.
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